Frontline (AESOP) For Employees
Frontline Education: Absence Management (formerly AESOP)
Hempstead Public Schools utilizes Frontline Education – Absence Management (formerly known as AESOP) to manage employee absences and substitute coverage efficiently and accurately.
What Is Frontline Absence Management?
Frontline Absence Management is an online system that allows employees to report absences, request leave, and track absence history in accordance with district policies and contractual agreements. The system also supports the assignment and management of substitute coverage to ensure continuity of instruction and operations.
Employee Responsibilities
Employees are responsible for entering absences into the Frontline system in a timely manner and ensuring that all required information is accurate. Proper use of the system helps support payroll accuracy and effective staffing.
Accessing the System
Employees may access Frontline Absence Management online or through the mobile application using their assigned login credentials. Instructions and guidance may be provided by the Human Resources Department or school administration.
Support and Assistance
For questions regarding absence entry, system access, or leave procedures, employees should contact the Human Resources Department for assistance.
Using the Frontline Phone App to Create an Absence
Step 1: Log in using the username and password you created. Click on "Create an Absence"
Step 2: Select a reason for the absence (the choices in this example differ). Click the arrow on the bottom to continue.
Step 3: Select when you will take off. Click the arrow on the bottom to continue.
Step 4: Choose if the absence will be for a full day or full a partial day. You can use custom to manually adjust the amount of time you will be out.
Click the arrow on the bottom to continue.
Step 5: Choose if a substitute is required (based on your department).
Click the arrow on the bottom to continue.
Using the Frontline Website to Create an Absence
Signing In
Type aesoponline.com in your web browser’s address bar or go to app.frontlineeducation.com if you have a Frontline Account.
The Sign In page will appear. Enter your ID/username and PIN/password and click Sign In.
Recovering Credentials
If you cannot recall your credentials, use the recovery options or click the “Having trouble signing in?” link for more details.
Creating an Absence
You can enter a new absence from your Absence Management home page under the Create Absence tab.
Enter the absence details including the date of the absence, the absence reason, notes to the administrator or substitute, etc., and attach any files, if needed. You can then click Create Absence.
Managing your Pin and Information
Using the “Account” option, you can manage your personal information, change your PIN number, upload shared attachments (lesson plans, classroom rules, etc.), manage your preferred substitutes, and more.
Getting Help
If you have questions, want to learn more about a certain feature, or need more information about a specific topic, click Help Resources and select Frontline Support. This opens a knowledge base of help and training materials.
Accessing Absence Management on the Phone
In addition to web-based, system accessibility, you can also create absences, manage personal information, check absence reason balances, and more, all over the phone.
To call the Absence Management system, dial 1-800-942-3767. You’ll be prompted to enter your ID number (followed by the # sign) and then your PIN number (followed by the # sign).
Over the phone you can:
- Press 1 – Create an absence (within the next 30 days)
- Press 3 – Review upcoming absences
- Press 4 – Review a specific absence
- Press 5 – Review or change your personal information
Note: If you create an absence over the phone, please note the confirmation number that the system assigns the new absence, for future reference.